Terms and Conditions

1. Acceptance of Terms

Welcome to DealXchange.in ("Platform," "Service," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our online marketplace platform and related services.

1.1 Agreement to Terms

By accessing, browsing, or using DealXchange.in, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Legal Capacity

You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization.

1.3 Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated to users with 30 days' notice. Continued use constitutes acceptance of modified terms.

2. Definitions

• "Platform" refers to DealXchange.in website and mobile applications
• "User" means any person who accesses or uses our Platform
• "Seller" means a User who posts listings to sell items or services
• "Buyer" means a User who expresses interest in purchasing items or services
• "Listing" means any advertisement, post, or content uploaded by Users
• "Content" includes all text, images, videos, and other materials on the Platform
• "Transaction" means any deal, purchase, or exchange between Users

3. User Registration and Accounts

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining account security and confidentiality
• You must notify us immediately of any unauthorized account use
• One person may maintain only one account

3.2 Account Verification

We may require identity verification through:

• Phone number verification via OTP
• Email address confirmation
• Government-issued ID documents (for certain activities)
• Address verification (when required)

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

4. User Responsibilities

4.1 General Obligations

• Comply with all applicable laws and regulations
• Provide accurate and truthful information in listings
• Respect other users' rights and privacy
• Maintain professional and courteous communication
• Report suspicious or illegal activities

4.2 For Sellers

• Ensure items/services comply with legal requirements
• Provide accurate descriptions, photos, and pricing
• Honor commitments made to buyers
• Maintain reasonable response times
• Handle transactions professionally

4.3 For Buyers

• Make genuine inquiries for items you intend to purchase
• Respect sellers' time and terms
• Complete transactions as agreed
• Provide feedback honestly and constructively

5. Prohibited Activities

5.1 Illegal Items and Services

• Drugs, narcotics, or controlled substances
• Weapons, ammunition, or explosives
• Stolen goods or items of questionable ownership
• Counterfeit or replica branded items
• Adult content or services
• Items violating intellectual property rights

5.2 Fraudulent Activities

• Creating fake accounts or impersonating others
• Posting misleading or false information
• Manipulating ratings or reviews
• Engaging in price manipulation or bid rigging
• Using payment instruments illegally

5.3 Platform Abuse

• Spamming or excessive posting
• Harassment or abusive behavior
• Circumventing platform fees or policies
• Scraping or automated data collection
• Attempting to hack or disrupt services

5.4 Commercial Restrictions

• Multi-level marketing or pyramid schemes
• Unauthorized commercial activities
• Competing marketplace promotion
• Bulk or wholesale restrictions (where applicable)

6. Listings and Content

6.1 Content Standards

• All listings must be accurate and truthful
• Photos must represent the actual item being sold
• Descriptions must include relevant details and condition
• Pricing must be clearly stated and reasonable
• Location information must be accurate

6.2 Content Ownership

• You retain ownership of content you upload
• You grant us license to display and promote your content
• You are responsible for obtaining rights to any third-party content
• We may remove content that violates our policies

6.3 Listing Management

• You may edit or delete your listings at any time
• Inactive listings may be automatically removed
• We reserve the right to categorize or re-categorize listings
• Featured or promoted listings may be subject to additional terms

7. Transactions Between Users

7.1 Platform Role

DealXchange.in is a marketplace platform that facilitates connections between buyers and sellers. We are not a party to transactions between users.

7.2 Transaction Terms

• All transactions are between users directly
• Users determine their own terms of sale
• We do not guarantee transaction completion
• Users are responsible for their own due diligence

7.3 Dispute Resolution

• Users should attempt to resolve disputes directly
• We may provide mediation assistance when requested
• Repeated disputes may result in account restrictions
• Legal disputes are between the involved parties

7.4 Safety Recommendations

• Meet in public places for in-person transactions
• Inspect items before completing purchases
• Use secure payment methods
• Report suspicious activities immediately
• Trust your instincts and prioritize safety

8. Payments and Fees

8.1 Basic Services

Creating an account and posting basic listings is free for all users.

8.2 Premium Services (When Available)

• Featured listing placements
• Enhanced listing visibility
• Additional photo uploads
• Priority customer support

8.3 Payment Processing

• All payments processed through secure third-party providers
• We do not store payment card information
• Refunds subject to our refund policy
• Users responsible for applicable taxes

8.4 Transaction Payments

Payments between buyers and sellers are handled independently. We recommend:

• Cash for local, in-person transactions
• Bank transfers for verified users
• Escrow services for high-value items
• Avoiding wire transfers to unknown parties

9. Intellectual Property Rights

9.1 Platform IP

• DealXchange.in name, logo, and branding are our trademarks
• Platform design, software, and functionality are protected
• Users may not copy, modify, or distribute our IP
• API access subject to separate terms

9.2 User Content

• Users retain ownership of their original content
• Users grant us license to display and distribute content
• Users must have rights to all uploaded content
• Copyright infringement reports will be processed promptly

9.3 DMCA Compliance

We comply with the Digital Millennium Copyright Act and similar laws. Copyright holders may submit takedown notices for infringing content.

10. Privacy and Data Protection

Your privacy is important to us. Our comprehensive Privacy Policy governs how we collect, use, and protect your information.

10.1 Information Collection

• We collect information necessary to provide our services
• Personal information is protected according to our Privacy Policy
• Users control privacy settings for their listings
• We comply with applicable data protection laws

10.2 Information Sharing

• Listing information is publicly visible
• Contact information shared with interested parties
• We do not sell personal information to third parties
• Legal compliance may require information disclosure

11. Disclaimers

11.1 Service Availability

• Services provided "as is" without warranties
• We do not guarantee uninterrupted service availability
• Platform may be updated or modified without notice
• Third-party integrations subject to their own terms

11.2 User-Generated Content

• We do not verify accuracy of user listings
• Users responsible for their own content and claims
• We do not endorse any particular user or listing
• Content moderation is effort-based, not guaranteed

11.3 Transaction Outcomes

• We do not guarantee successful transactions
• Quality, condition, and authenticity not warranted
• Users assume all transaction risks
• Disputes are between users, not involving us

12. Limitation of Liability

12.1 Liability Limits

To the maximum extent permitted by law, DealXchange.in shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Actions or omissions of other users
• Service interruptions or technical failures
• Third-party content or services

12.2 Maximum Liability

Our total liability for any claims shall not exceed the amount paid by you for our services in the 12 months preceding the claim, or ₹1,000, whichever is less.

12.3 User Acknowledgment

You acknowledge that these limitations are reasonable and that you would not use our services without them.

13. Indemnification

You agree to indemnify and hold harmless DealXchange.in, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of third parties
• Your listings or other content
• Your transactions with other users
• Your breach of applicable laws

This indemnification includes reasonable attorneys' fees and court costs.

14. Account Termination

14.1 User Termination

• You may delete your account at any time
• Account deletion removes access to our services
• Some information may be retained as required by law
• Outstanding obligations survive account termination

14.2 Our Termination Rights

We may suspend or terminate accounts for:

• Violation of these Terms
• Fraudulent or illegal activities
• Repeated user complaints
• Inactive accounts (after notice)
• Business or legal reasons

14.3 Effect of Termination

• Access to services immediately ceases
• Active listings may be removed
• Data may be deleted according to our policies
• Certain provisions of these Terms survive termination

15. Dispute Resolution

15.1 Informal Resolution

Before pursuing formal legal action, parties agree to attempt good-faith resolution through direct communication.

15.2 Mediation

If informal resolution fails, disputes may be resolved through mediation by a mutually agreed mediator.

15.3 Arbitration

Disputes not resolved through mediation may be subject to binding arbitration under Indian Arbitration and Conciliation Act, 2015.

15.4 Class Action Waiver

Users agree to resolve disputes individually and waive rights to participate in class action lawsuits.

16. Governing Law and Jurisdiction

16.1 Applicable Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

16.2 Jurisdiction

Any legal proceedings shall be conducted in the courts of [Your City], India, and users consent to such jurisdiction.

16.3 Compliance

Users must comply with all applicable local, state, and national laws when using our services.

17. Modifications to Terms

17.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

17.2 Notice of Changes

• Material changes will be communicated 30 days in advance
• Notice provided via email or prominent platform display
• Minor changes may be implemented without individual notice
• Updated Terms will show revision date

17.3 Acceptance of Changes

Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

18. Contact Information

For questions about these Terms and Conditions, please contact us: