Privacy Policy

1. Overview

DealXchange.in ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online marketplace platform.

By using our services, you consent to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, profile picture
• Verification Data: Government-issued ID, address proof (when required)
• Communication Data: Messages, reviews, ratings, and other communications
• Payment Information: Payment method details (processed securely through third-party processors)

2.2 Listing Information

• Product/service descriptions, images, pricing, and location
• Category selections and item specifications
• Geographic location for local listings

2.3 Technical Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, search queries, clicks
• Location Data: GPS coordinates (with your permission), IP-based location
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

3.1 Primary Purposes

• Service Provision: Create and manage your account, process listings, facilitate transactions
• Communication: Send notifications, updates, customer support responses
• Safety & Security: Verify identity, prevent fraud, enforce terms of service
• Personalization: Customize your experience, show relevant listings

3.2 Secondary Purposes

• Analytics: Understand usage patterns, improve our services
• Marketing: Send promotional materials (with your consent)
• Legal Compliance: Comply with applicable laws and regulations
• Business Operations: Internal analysis, reporting, system maintenance

4. Information Sharing and Disclosure

4.1 With Other Users

When you post a listing, your name, location (city/area), and contact information become visible to interested buyers. You can control the level of information shared through your privacy settings.

4.2 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Payment processors (for transaction processing)
• Cloud hosting services (for data storage)
• Email services (for communications)
• Analytics providers (for usage insights)
• Security services (for fraud prevention)

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (court orders, subpoenas)
• Protect our rights and property
• Ensure user safety and prevent illegal activities
• Cooperate with law enforcement agencies

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements (with your consent)

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

5.3 Third-Party Tracking

We use analytics services like Google Analytics to understand user behavior. These services have their own privacy policies governing data use.

6. Data Security

6.1 Security Measures

• Encryption: Data in transit is encrypted using SSL/TLS protocols
• Access Controls: Restricted access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Data stored on secure, monitored servers

6.2 Data Breaches

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours
• Report to relevant authorities as required by law
• Take immediate steps to contain and remedy the breach
• Provide guidance on protective measures you can take

7. Your Privacy Rights

Under Indian privacy laws, you have the following rights:

7.1 Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• Understand how your data is being used

7.2 Correction and Updates

• Update your account information at any time
• Correct inaccurate or incomplete data
• Request verification of data accuracy

7.3 Deletion and Erasure

• Delete your account and associated data
• Request removal of specific information
• Withdraw consent for data processing

7.4 Objection and Restriction

• Object to certain data processing activities
• Restrict processing for specific purposes
• Opt-out of marketing communications

8. Data Retention

8.1 Retention Periods

• Active Accounts: Data retained while account is active and for 3 years after last activity
• Inactive Listings: Expired listings retained for 2 years for analytics and dispute resolution
• Communication Records: Messages and support tickets retained for 5 years
• Financial Records: Transaction data retained for 7 years as required by law
• Legal Disputes: Relevant data retained until dispute resolution

8.2 Data Deletion

When retention periods expire or when you request deletion, we securely delete your data from our active systems. Some information may remain in backup systems for a limited time.

9. Children's Privacy

DealXchange.in is not intended for children under 18 years of age. We do not knowingly collect personal information from minors.

• Users must be at least 18 years old to create an account
• If we discover that a minor has provided personal information, we will delete it promptly
• Parents or guardians can contact us if they believe their child has provided information

10. International Data Transfers

Your data is primarily processed and stored within India. However, some service providers may process data internationally:

• All international transfers comply with applicable data protection laws
• We ensure adequate safeguards are in place for cross-border transfers
• Data processing agreements include privacy protection clauses

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:

• Minor Changes: Updated without individual notice, effective immediately
• Material Changes: Users notified via email or prominent website notice 30 days before implementation
• Version History: Previous versions available upon request

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or requests, please contact us: